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FAQS

  • Why has Christmas in November been cancelled?
    Fairmont Jasper Park Lodge will reopen on October 1st, 2024, operating at a reduced capacity to ensure guest safety and maintain our service standards. Due to this reduced capacity, we are unable to host all registrants safely, leading to the difficult decision to cancel the event and all existing reservations.
  • If I've already booked a flight, what should I do?
    If you've already booked a flight, we recommend checking with your travel provider about their cancellation and refund policies. We apologize for any inconvenience this may cause.
  • Are there any alternative events or activities planned?
    In an effort to provide memorable experiences during the fall and winter seasons, we will be sharing information about other offerings on our website and social media channels in the coming weeks. We hope these alternatives might interest you, even if they cannot fully replace the Christmas in November tradition.
  • When will Fairmont Jasper Park Lodge reopen?
    Fairmont Jasper Park Lodge will reopen on October 1st, 2024, operating at a reduced capacity.
  • How is the lodge supporting the local community?
    A portion of resort fees from bookings during fall 2024 will go directly toward supporting local recovery efforts. Your visit would be meaningful to us and to the local community during this time of recovery.
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